TERMS OF SERVICE

MEMBERSHIPS AND PAYMENTS

Your membership at Asana Charlestown yoga studio (“the studio”) applies only to regularly scheduled in-studio and livestream online classes. Schedules for in-studio and online classes are available online at www.asanacharlestown.com. Special events, workshops, teacher training sessions, and registration series may require additional payment for access. 

Monthly Membership
You understand and agree that this Agreement is a month-to-month Agreement ("monthly membership"). Except as otherwise set forth in this Agreement, this Agreement will remain in force unless you cancel it as per below. You will not receive a monthly statement. Your dues, unless prepaid, must be paid through a credit or debit card stored on our online secure software on the date designated in the Agreement and will continue on or around the same day until cancellation.

Annual Membership
You understand and agree that the term of this Agreement is for 12 (twelve) months prepaid membership. The annual membership is the studio’s way of thanking our most loyal practitioners and is heavily discounted. In the event of cancelation due to medical reasons with doctors note, a credit to your account would be applied. Refunds will not be given to the method of purchase. Except as otherwise set forth in this Agreement, this Agreement will terminate at the end of the term unless you elect to renew your membership at the then current rate.

Packages or Drop In Membership
You understand and agree that term of this Agreement is for either the time limit or term limit set forth in the package, or for drop in for that one class.  

Right to Modify Dues and Fees
The studio reserves the right to modify membership dues at any time upon 30 days written notice. If you have a prepaid membership, the studio may not modify the amount of your prepaid dues before the expiration of the current term.

CANCELLATION POLICIES

Classes
We kindly ask that if you need to cancel your in-studio reservation that you please do so at least 2 hours in advance of the class time so we can release your spot for others to sign up. This allows us time to reach out to waitlisted students who are hoping to join class. If you don’t have access to our online platform, email or call and speak to a manager to cancel.

If you no-show or cancel with less than 2 hours, a late cancellation fee of $10 will be assessed to Monthly or Annual Members and all drop-in or package purchases will have the visit deducted from their package.

Workshops
Students who cancel 24 hours in advance will receive a refund in the form of account credit. Day-of cancellations will not be refunded. 

Membership Cancellation
Membership cancellation requests should be sent in writing to info@asanacharlestown.com

at least 21 days prior to your next scheduled debit date. Please include your name, phone number, good times to reach you and reason for wanting to suspend or cancel. Our manager will follow up to process your request within a few days. Refunds will not be made to the card on file or method of purchase, a credit to your account will be applied.

Annual Membership
A prepaid membership will expire automatically at the end of the term (twelve months) unless you renew your membership at the current rate before the expiration date. In the event of cancelation due to medical reasons with doctors note, a credit to your Asana Charlestown account would be applied. Refunds will not be made to the card on file or method of purchase. Any free months will be automatically forfeited upon cancellation. Refund amount will be equal to unused prorated amount minus the equivalent of one months (30 days) fee for cancellation.

Right to Cancel
By law, you may cancel a membership agreement at any time prior to midnight of the third business day after the date of entering into this Agreement, excluding Sundays and holidays. To cancel a membership agreement, mail or deliver a signed and dated notice to the studio stating that you wish to cancel this Agreement or words of similar effect. We will make all commercially reasonable efforts to return all monies paid pursuant to the Agreement within ten (10) business days of receipt of such notice of cancellation.

ADDITIONAL RIGHTS TO CANCELLATION

You or your estate may also cancel a membership contract for any of the following reasons:

1. if upon a doctor's order, you cannot physically or medically receive the services because of significant physical or medical disability for a period in excess of three months;
2. in case of your death;
3. If the services to be provided under this contract are not available because the seller fails to open a planned studio or location, permanently discontinues operation of a studio or location, or substantially changes the operation of a studio or location.
4. If you move either your residence or your place of employment more than twenty-five miles from any studio operated by the seller or a substantially similar studio which will accept the seller's obligation under the contract.

Termination for Cause
The studio may terminate your membership if: (1) you fail to make timely payments; (2) the monthly payment or dues are interrupted or discontinued for any reason and you do not provide an acceptable alternative; (3) you fail to follow any of the studio’s membership policies or rules or violate any part of this Agreement; or (4) your conduct is improper or harmful to the best interests of the studio Asana Charlestown or its customers.

Effect of Termination
Upon cancellation or termination of membership, your right to use the studio ends. If you owe money, the studio will deduct it from any refund. If there is not enough money in the refund to cover all amounts you owe, you must pay the balance.

Rejoin
If you cancel your membership and you want to rejoin, you must buy a new membership at the then prevailing rates. 

LATE CLASS ATTENDANCE POLICY

Please arrive at least 5 minutes prior to the start of class so you can check in at the front desk, and no earlier than 15 minutes before class starts. We allow late arrivals up to 7 minutes AFTER the start of class. 

WAITLIST POLICY

There are a certain number of classes we offer that may have a waitlist. At the start of class, if you are signed up and not in attendance by the time class starts, your spot will be given to the next person on the Waitlist. To reduce the number of disruptions in a large class, we forego our Late Attendance Policy and allow members on the Waitlist to take available spots in class. We cannot guarantee you a spot in class if there is a Waitlist in effect.

LATE CANCELLATION/NO SHOW POLICY & FEE

We kindly ask that if you need to cancel your in-studio reservation that you please do so at least 4 hours in advance of the class time so we can release your spot for others to sign up. This allows us time to reach out to waitlisted students who are hoping to join class. Please call the studio and speak to a manager to cancel (email/voicemail cancellations accepted).

If you no-show or cancel with less than 2 hours, a late cancellation fee applies.

LOSS OR THEFT OF MEMBERS’ PROPERTY

The studio is not responsible for lost or stolen articles. Lockers and storage spaces are offered without any representation that they will be effective in protecting valuables.

GENERAL RULES

In addition to the rules listed herein, the studio may, from time to time, post or issue orally additional rules that the members must obey for general safety reasons and mutually respectful use of the facilities.

DRESS CODE

Proper athletic attire is required. The studio spaces have a no shoe policy. Management has the right to prevent participation in a class if proper attire is not worn.